Customer Care Advisor with a Native Level of German

    • Full Time
    • Barcelona

    Empresa
    El éxito de la empresa se basa en la innovación, la curiosidad y la diversidad, multiplicada por 80.000 profesionales en 150 países. Como uno de los principales grupos de atención médica centrados en la investigación del mundo, aprendemos y crecemos constantemente, y buscamos personas que tengan esos mismos objetivos para sí mismos.

    El Call Center, ubicado en Sant Cugat del Vallés, Barcelona, ​​será un grupo de profesionales para nuestros clientes en España, Portugal, Italia y Francia que incluye a personas con enfermedades crónicas, profesionales sanitarios y farmacias.

    Como miembro del Centro de atención telefónica multilingüe para clientes durante su día a día:

    – You will provide qualified processing and answering of technical and marketing-oriented customer requests on the telephone; processing complaints in accordance with internal quality guidelines and regulatory provisions

    – You will be working with inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested by the German and UK/ROI Affiliates, such as address, phone number, mobile phone number, email-address, etc.

    -You will work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines

    You are the person we are looking for if:

    – You are fluent in German and English; any other relevant language is a plus
    – You have strong IT navigation skills – fast learner in new technologies
    – You have excellent listening and communication skills
    – You have excellent customer orientation and service mindset
    – You work with autonomy and flexibility, always with a team work attitude
    – You enjoy Multi-tasking, you have agile skills and you are flexible to adapt to changes
    – You will contribute with a positive spirit to a pleasant working environment
    – You are always willing to learn and grow with an attitude to go beyond (in a humble manner)

    Oferta:
    -Salario competitivo y atractivo paquete de beneficios complementarios (Seguro Privado, tickets de almuerzo, Plan de Compensación Flexible y más)
    -Posibilidad de trabajar desde casa 3 días a la semana

    Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an alucic@talentsearchpeople.com